Delivery & Returns

Delivery


Free on orders over £100.

Standard delivery is €6 per order for each delivery address where the order is under €50 and €12 for orders between €50 and €100. Orders of £100 or over per delivery address are delivered free of charge.
 

We will deliver to any address in Republic of Cyprus.
 

Our usual delivery times are between 9.00am and 5.00pm Monday to Friday (except on bank holidays), and we aim to deliver within 3 working days of you placing your order. If you are not going to be available to take delivery, please state a safe place where we can leave the wine and we will do so. 
 

If you need to make a claim on a delivery, you must do so within 21 days of the initial order date.

 

Order Cancellation Policy
 

You may cancel your order at any time for any reason up to 7 working days after receiving your wine, provided that all bottles are unopened, intact and in a suitable re-sale condition.
 

You can cancel your order by sending an email to info@myvinemetchants.com.
 

We will credit you with the price of the wine within 30 days of the wine being returned to us in satisfactory condition.
 

Returns Policy

· Damaged goods? If some or all of your wines are damaged during delivery, we will despatch a replacement order and arrange for the full damaged case to be collected FOC. 

· Want to cancel? Orders may be cancelled within 14 working days of receipt of goods. We will collect the product from you FOC and a full refund* will be issued provided the goods remain in re-saleable condition.

· How? Contact our customers services team from the Contact us page.

*Please note that reimbursement will be issued within 30 days of us receiving notification of your wish to return goods.
 

Last updated: 13th of January 2020

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